We at Vamosa recently conducted a survey of UK and US private and public sector organizations to uncover: who is responsible for websites; what is involved in the day-to-day management of websites; and how website performance is measured. Over 100 webmasters, IT project managers and web marketing staff completed the survey.The results provided us with some valuable insights into web operations management, focused on the very real day-to-day challenges.
The survey clearly showed that the web team is inundated with a variety of requests and projects. They are most commonly tasked with publishing content - 90% of respondents handling such requests. Fixing broken links is also a major issue for the web team, with 84% dealing with link cohesion problems. Implementing and maintaining technical standards, such as web accessibility, were also dealt with by 71% of respondents. Finally, ensuring SEO performance was optimized was carried out by web teams approximately two-thirds of the time – in fact SEO and general site performance were the most frequently logged requests that the web team had to deal with.
In addition to the tasks highlighted above, the survey also found that the majority of web maintenance and management is carried out in house, not handled by external agencies. A third of all web teams stated that they were responsible for between 76% and 90% of all task requests while another third of respondents said that their web team was fully responsible for all tasks. When you consider the daily demands that Web teams are faced with, it is clear that teams need to be efficient in fixing errors before they get out of control.
Vamosa has introduced WebWorxx to put web teams in the driving seat by completing daily crawls of websites. ‘Hotspots’ on the homescreen show where the most common issues on your website are occurring and places them in rank order. The web operation teams can then create specific ‘focus areas’ designed to address a particular sub-set of the problems identified. Work can then be assigned as a project to team members, to work through the tasks and resolve problems. Notes can be captured against tasks and even marked up on the page where the error occurs - all within the WebWorxx collaborative portal. This means everyone is fully aware of the status of assigned tasks at all times.
WebWorxx monitors web properties against a configurable list of policies, dependent on your specific requirements. These policies incorporate a range of typical web operations issues such as:
• Accessibility (26 Policies)
• Search Engine Optimization (10 Policies)
• Brand Compliance (8 Policies)
• Governance (4 Policies)
• Data Protection (7 Policies)
• HTML Standards (2 Policies)
Web teams are clearly under time pressure to complete a wide variety of tasks efficiently and effectively. WebWorxx allows proactive management of day-to-day requirements of web operations management putting the web team back in control.
To find out more about how WebWorxx can support the day-to-day management of your website visit: WebWorxx or download the free 14 day WebWorxx trial now.
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